Your Questions Answered
We’ve compiled a list of the questions we get asked most frequently. Have a look through these as you may find what you are looking for! If you still have questions, we’ll be happy to answer them for you.
How do I enroll my child in your daycare?
Enrollment is simple! Fill out the enrollment form available on our website. Once submitted, we will review your application and get in touch to discuss availability. If a spot is available, we’ll guide you through the final steps, including submitting required documents and paying the deposit.
Do you have a waitlist?
Yes, we do. If there are no immediate openings, your child will be placed on our waitlist, and we’ll contact you as soon as a spot becomes available.
Can I schedule a tour before enrolling?
Absolutely! We encourage families to schedule a tour to explore our facility and meet with us. Tours can be arranged through our website or by contacting us directly.
Do you offer part-time care or drop-in services?
Yes, we offer part-time and drop-in care with prior arrangement and an additional fee. Availability is limited, so please contact us in advance.
What are your business hours and holiday closures?
We are open Monday to Friday from 7:00 AM to 6:00 PM. We close on major holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. A full holiday schedule is provided at enrollment.
How far in advance should I enroll my child?
We recommend enrolling 1-2 months in advance, especially during peak times. We maintain a waitlist for full classrooms.
Do you offer weekend tours?
Yes, weekend tours are available upon request. Contact us to schedule a convenient time.
Who is allowed to pick up my child?
Only those listed on your child’s authorized pickup form may pick up your child. A valid photo ID is required. You may update this list at any time with written notice.
What does a typical day look like for my child?
Our daily schedule includes structured learning, creative play, outdoor time, nutritious meals, naps, and enrichment activities like arts and crafts, music, dancing, and storytime.
Do you take the children outside?
Yes! Weather permitting, we offer daily outdoor play in our secure backyard, along with short nature walks and group activities.
Do children get screen time?
We limit screen time to educational purposes, including guided storytelling and interactive learning apps.
Do you provide transportation?
No, we do not offer transportation. Parents are responsible for drop-off and pick-up.
Do you provide meals and snacks?
What if my child has food allergies?
We take allergies seriously. Please inform us during enrollment. We ensure children with dietary restrictions receive safe meal alternatives.
Do you provide vegetarian or special meal options?
Yes, both vegetarian and non-vegetarian options are available. Let us know about any dietary preferences during enrollment.
Can my child bring meals from home?
No, we provide all meals to maintain consistency and meet food safety guidelines.
What is Your Sick Child Policy?
Children must stay home until symptom-free for at least 24 hours without medication to prevent the spread of illness.
What if my child gets sick while at daycare?
If your child becomes ill during care, we will notify you immediately and care for them until you or an emergency contact arrives.
Are you certified in CPR and first aid?
Yes, I am fully certified in CPR and first aid to ensure your child’s safety.
What safety measures do you have in place?
We have secure entry systems, daily sanitation routines, and supervised play areas. Emergency drills are conducted regularly.
Do you accept children with developmental delays or special needs?
Yes, we welcome children of all abilities and work with families to accommodate specific needs.
Who can pick up my child?
Only individuals listed on the authorized pickup form may pick up your child. Identification is required.
What are your tuition rates?
Rates vary by age and schedule. Contact us for current pricing.
Do I need to pay when my child is sick or on vacation?
Yes, tuition is required to hold your child’s spot. If you plan to withdraw, a one-month written notice is required.
Do you accept subsidy programs?
Yes! We accept DSHS, Early Achievers, and Working Connections subsidies. Bring your approval letter during enrollment.
What payment methods do you accept?
✅ Cash
✅ Checks
✅ Zelle
✅ Chase QuickAccept® (for fast, secure payments)
✅ Money Orders
Do you offer sibling discounts?
Yes, we offer a 10% discount for siblings enrolled full-time
Can I pay tuition monthly?
Yes, monthly payment options are available. Payment is due on the 1st of each month.
How do you communicate with parents?
We use a secure app to share daily updates, photos, and important announcements.
Can parents visit during daycare hours?
Yes, brief visits are welcome. For longer visits, please schedule in advance.
What is your vacation and holiday policy?
Please provide at least one month notice for planned absences. Tuition remains due to reserve your child’s spot.
What if there’s a weather-related closure?
We notify parents by 6:00 AM through text and the parent app.
What should I pack if my child wears diapers?
Bring spare diapers and a change of clothes to keep your child comfortable.
How do you handle emergencies?
I am trained to manage emergencies. We conduct regular drills and have clear safety protocols in place.
How do you handle separation anxiety?
I work closely with children to make them feel welcomed, offering gentle reassurance and engaging activities.
Do you accommodate flexible schedules?
Yes, with prior arrangement and subject to availability.
Our Happy Parents
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Your Child’s Success Starts Here
Choosing the right childcare provider is an important decision, and we are honored to be a part of your child’s early education. At Kido Heaven Childcare, we provide a trusted, warm, and stimulating learning experience, ensuring that children feel confident, happy, and prepared for their next stage in life
